RevenueCat (YC S18) is the leading subscription platform for mobile apps, trusted by over 50,000 apps including OpenAI, VSCO, and Notion. It powers in-app purchases and subscriptions for developers and enterprises worldwide.
As a Technical Account Manager, I supported more than twenty high-value enterprise customers including Runna, FC Barcelona, and Naver Corp, partnering closely with Customer Success and Product teams to deliver tailored solutions across implementation, optimization, and best practices.
Part of my ramp involved owning a technical support queue for enterprise customers, managing complex integration cases under strict SLAs. Most of our communication happened asynchronously via Slack workflows, with occasional deep-dive sessions over Zoom for complex issues. I used Zendesk daily for ticket management and Linear for bug tracking and escalation.
Beyond that, I contributed directly to our backend infrastructure by automating the premium support ticket assignment system, improving routing efficiency across the team. I also created sample apps and implemented our SDK to demonstrate integration patterns and reproduce customer issues in real-world scenarios.