RevenueCat (YC S18) is the leading subscription platform for mobile apps, trusted by over 50,000 apps including OpenAI, VSCO, and Notion. It powers in-app purchases and subscriptions for developers and enterprises worldwide.
As a Technical Account Manager, I supported more than twenty high-value enterprise customers, partnering closely with Customer Success and Product teams to deliver tailored solutions across implementation, optimization, and best practices.
During periods of high demand, I also assisted the Ticketed Support team, managing a large volume of cases under strict SLAs and ensuring timely, high-quality responses. Most of our communication happened asynchronously via Slack workflows, with occasional deep-dive sessions over Zoom for complex issues. I used Zendesk daily for ticket management and Linear for bug tracking and escalation.
Beyond customer support, I contributed directly to our backend infrastructure by enhancing the automatic ticket assignment system, improving efficiency and response time. I also created sample apps and implemented our SDK to demonstrate integration patterns and reproduce customer issues in real-world scenarios.