New Relic, formerly listed on the NYSE (NEWR), is a global leader in observability helping organizations monitor, debug, and improve their software.
Before joining RevenueCat, I worked at New Relic in a hybrid role that combined Technical Account Management and Solutions Consulting. Depending on the week, I might be deep in architecture conversations with customers or helping the sales team close a new deal. It was a mix of technical strategy and relationship building that kept things interesting every single day.
I partnered closely with Customer Advocates and Account Executives, owning the technical side of conversations with engineers, managers, and executive stakeholders. I enjoyed helping teams see how observability connected to their business goals and showing them practical ways to instrument their systems more effectively.
Working alongside some incredibly talented Account Executives, I helped teams exceed their annual revenue targets by more than one million dollars. I also supported several colleagues who achieved Presidents’ Club recognition for their results. I was often the person bridging the gap between technical detail and business value, translating complex implementation plans into outcomes that made sense to everyone.
To keep those relationships strong, I built Customer Business Reviews and Mutual Action Plans that documented milestones and progress throughout the customer journey. Everything was logged in Salesforce, and I used Gong and Clari to analyze calls and improve forecasting accuracy.
Outside of my day-to-day work, I joined the Mobile SMEs group, where I helped other teams with mobile observability topics and contributed to launching the New Relic Certification Program. It was a rewarding side project that strengthened the company’s internal knowledge base.